Terms of service
Refund policy
Runway 7 Merchandising – Terms and Conditions Agreement
Returns & Refund Policy
At Runway7, we take pride in creating exclusive merchandise produced in limited quantities for our community. To maintain the highest standards of quality, inventory control, and fairness for all customers, all merchandise sales are final.
For this reason, we do not accept returns, refunds, or exchanges due to change of mind, incorrect size selection, personal preference, or accidental purchases.
We encourage all customers to carefully review product descriptions, sizing information, colors, and specifications before completing their purchase. If you have any questions before ordering, our team is always happy to assist you.
Damaged or Incorrect Orders
Your satisfaction is important to us.
If you receive an item that is:
Damaged during shipping
Defective Incorrectly shipped
please contact us within 7 days of receiving your order by emailing:
merch@runway7fashion.com
Subject: Damaged or Incorrect Order
Please include:
Your order number
A brief description of the issue
Clear photos of the product and packaging
Once reviewed, we will gladly provide an appropriate solution, which may include a replacement item or another resolution at our discretion.
Why We Have This Policy
Runway7 merchandise is produced in limited quantities and many collections are exclusive to specific events and seasons.
To ensure every customer receives a brand-new, unused product and to maintain the integrity of our inventory, we are unable to restock or resell returned merchandise.
This policy also helps us maintain fair pricing and continue offering exclusive products to our community.
We appreciate your understanding and support.
Order Cancellations
Orders begin processing shortly after they are placed.
Because of this, we are generally unable to modify or cancel orders once they have been submitted.
If you believe your order was placed in error, please contact us immediately at:
merch@runway7fashion.com
While we cannot guarantee changes or cancellations, we will do our best to assist before your order enters fulfillment.
Contact Us
If you have any questions before placing your order, our Customer Support team is here to help.
Email: merch@runway7fashion.com
ACKNOWLEDGEMENT
By completing your purchase through the Runway7 Store, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.
You understand that all merchandise purchases are final and that refunds or returns are not available except in cases where an item arrives damaged, defective, or the incorrect product is received.
We appreciate your trust in Runway7 and thank you for supporting our exclusive collections.